Route Stop
What Are The Steps To Import Stops?
From Where Can I Add Stops?
How To Add Route Depot Address?
How Can I Make Changes to Previously Added Stops?
Where Is the 'Add parcel information' Button?
How to edit stops from the app?
How can I manually change the stop order?
How many stops can I add to my route plan?
Routes
Route List
How do I apply filters on Routes
Route Detail
Route Info
Route Configuration
Route Stop Info
How do I add Proof Of Delivery
How would I get delivery instructions from customers?
How can I see my completed route log?
How can I change my Route Settings?
What happens if I accidentally remove a route plan?
How to manage routes using the Upper app?
How can I export my addresses?
How to change the service time (average time per stop)?
What if I can't optimize the route?
Contacts and Recent Address
Route Stop
What Are The Steps To Import Stops?
Open a route plan where you need to import the additional stops and find the ‘IMPORT STOPS’ icon on the bottom right side. At this point, follow the b......
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From Where Can I Add Stops?
To add a new stop, you need to gently push the ‘edit stop’ button where you will find the ‘ADD A STOP’ icon on the bottom left side. By clicking the i......
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How To Add Route Depot Address?
Follow these steps to add the route depot Address:Tap on thethree-dot iconon the right side of the start/end address.Then, click on the location bar a......
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How Can I Make Changes to Previously Added Stops?
Explore the route map and click on thethree-dot iconplaced on the right side of the previously added stop.Now, go to the‘edit stop’and change the stop......
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Where Is the 'Add parcel information' Button?
The ‘parcel information’ button will be enabled once you enter the edit stop panel. The user will have the authority to select or change the parcel lo......
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How to edit stops from the app?
The app users can edit the stops as per their requirement if and only if they are authorized by the admin. Follow the below steps to edit stops.1. Ope......
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How can I manually change the stop order?
Upper has a drag and drop option for changing stop orders. Here is how to change the order of the stop list.1. Logging in to the app, go to “My Routes......
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How many stops can I add to my route plan?
At Upper, you can add a maximum number of extra stops to your existing route plan. You can create unlimited routes and optimize them from the web app.......
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Routes
Route List
Logging into the driver’s app, the first thing (as a user) you will see is the route list under the ‘My Routes’ section. Basically, it will let you re......
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How do I apply filters on Routes
Here are the different ways to filter the routes.Filter by Dates:The user can enable the listing of routes by dates. This filter option will get route......
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Route Detail
Landing on the route map screen means you are a click away from embarking on your delivery job. The screen will let you explore the delivery routes by......
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Route Info
To make sure you don’t get into delivery chaos during the ongoing process, we have added every route detail on the app. So, as soon as the parcel is d......
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Route Configuration
While you are off the mark for performing multiple deliveries, you can set your screen according to your preference. In simple words, the user can sel......
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Route Stop Info
A gentle tap on the right-side stop ‘information icon’ will get you the necessary details of a single delivery stop. Moving to stop information, you w......
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How do I add Proof Of Delivery
Toadd the proof of deliveryfollow the below stepsWhen you arrive at the "stop", reopen the App, and click on the "Complete Button".Then, click on eith......
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How would I get delivery instructions from customers?
Delivery instructions will be directly added to your route plan. Once you reach the particular stop, you can find the delivery notes by customers righ......
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How can I see my completed route log?
To view completed routes details, follow these below-given guidelines:Enter the view stop log screen where you will find the delivery type, delivery r......
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How can I change my Route Settings?
The ‘route settings’ option empowers the user to edit the route plan according to their preferences. Moving into this panel, you can change the schedu......
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What happens if I accidentally remove a route plan?
If you unintentionally delete a route plan, you need to generate it from scratch as we might not help you in recovering the deleted route. In such cas......
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How to manage routes using the Upper app?
Managing routes is as easy as logging in to the app. As a user, you can choose any of the route plans and edit the route as per requirements. Also, yo......
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How can I export my addresses?
The user can directly export the addresses from the driver app by following the below steps.1. Enter the “My Routes” Section.2. Choose the Route Plan.......
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How to change the service time (average time per stop)?
Since you are the app user, no need for authorization from the dispatch manager in order to change service time. Here is how you can change a service ......
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What if I can't optimize the route?
Whenever you are unable to optimize routes, it could be possible due to some issues that need to be fixed at the earliest. Here is what can be done.Ma......
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Getting Started
What is Upper for Driver App?
From delivering the essentials to picking up packages is easy for the drivers. That’s right because, at Upper, we are committed to lending a helping h......
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How to sign in using my email ID?
Signing with your personal email address is easy peasy with the Upper for Driver App.Once you have installed the App, open the app and follow the belo......
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What if I'm unable to login into the app?
Whenever you find trouble logging into the app, we suggest you to reset your passwordby clicking the “Forgot Password?” button. However, if you still ......
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Can I sign in with my phone number?
To sign in with a phone number, simply follow the below steps.Firstly, click on the "Sign In with Phone Number" option on the Upper for Driver’s app.N......
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Why I’m not getting my address?
In case, you are unable to find the exact address, we suggest you search the address using latitude and longitude (LAT/LONG) or adjust the location pi......
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Why my app is not working?
If somehow your app is unable to load or it freezes while running, kindly delete and reinstall it. Once done, logging with the correct user id and pas......
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What should I do if I forgot my password?
In case, you forget your password or you are unable to log in with the in-hand password, please follow the below-given steps.Open the “Upper for Drive......
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Will my app work in offline mode?
The “Upper for driver” app works well even if your phone’s network goes out of service. You can continue navigating the optimized routes and reach the......
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Contacts and Recent Address
What is a Contact Book?
The Contact Book in the Upper Route Planner app is a section where you can view, add, edit, delete, and manage all your contacts and addresses. These saved contacts can be used as stops when creating new routes, allowing you to quickly select frequen...
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How to add addresses in the Contact Book?
You can add the addresses to the contact book manually one by one or import the address list to the app. To know more about importing the addresses, c......
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Driver preference
How to set a time window?
At Upper, the app user can set the time window to arrive at the delivery stop in a pre-decided time window. Follow these steps to set a time window.1.......
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Is it possible to change the distance unit?
Why not? When you are on the best route planner app, you have got all the necessary options inside it. Here are simple ways to change the distance uni......
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Is it possible to change the vehicle type?
For sure, the app user itself can change the vehicle type whenever they want to. In the Upper app, you can modify the vehicle type for all available r......
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How to change the default navigation app?
Upper gives you a flexible option to change the default navigation app to your desired navigation platform. So, whenever you explore a route, the app ......
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How to set driver preferences?
Setting the driver preferences is the best way to get rid of toll roads or highways. Selecting any one of the avoidance zones means Upper will make su......
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User Settings
Is There an Option to Change Default Settings?
Yes, below is how you can change the user settings:Click on the homepage icon placed in the top left corner and select ‘settings’.Then, you can reset ......
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How Does Proof Of Delivery Work?
POD (Proof of Delivery) option appears when you hit the ‘complete’ button, located below the delivery stop. In the first step, it will ask you how you......
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How to Logout from the app?
Want to sign out? Follow these below-mentioned steps to quickly logout of the Upper for driver app.1. Firstly, go to menu options from the top-left co......
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Where can I find the navigation bubble?
Upper offers a navigation bubble to quickly find the delivery stop. Clicking on the bubble, you will be redirected to the app where you can mark the s......
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How can I undo changes from the app?
If you are unhappy with the changes you made, quickly open the app and go to the settings and undo the previous edit. Our app quickly syncs with the w......
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