What Are The Steps To Import Stops?

Open a route plan where you need to import the additional stops and find the ‘IMPORT STOPS’ icon on the bottom right side. At this point, follow the b...... Read More

From Where Can I Add Stops?

To add a new stop, you need to gently push the ‘edit stop’ button where you will find the ‘ADD A STOP’ icon on the bottom left side. By clicking the i...... Read More

How To Add Route Depot Address?

Follow these steps to add the route depot Address:Tap on thethree-dot iconon the right side of the start/end address.Then, click on the location bar a...... Read More

How Can I Make Changes to Previously Added Stops?

Explore the route map and click on thethree-dot iconplaced on the right side of the previously added stop.Now, go to the‘edit stop’and change the stop...... Read More

Where Is the 'Add parcel information' Button?

The ‘parcel information’ button will be enabled once you enter the edit stop panel. The user will have the authority to select or change the parcel lo...... Read More

How to edit stops from the app?

The app users can edit the stops as per their requirement if and only if they are authorized by the admin. Follow the below steps to edit stops.1. Ope...... Read More

How can I manually change the stop order?

Upper has a drag and drop option for changing stop orders. Here is how to change the order of the stop list.1. Logging in to the app, go to “My Routes...... Read More

How many stops can I add to my route plan?

At Upper, you can add a maximum number of extra stops to your existing route plan. You can create unlimited routes and optimize them from the web app....... Read More

Route List

Logging into the driver’s app, the first thing (as a user) you will see is the route list under the ‘My Routes’ section. Basically, it will let you re...... Read More

How do I apply filters on Routes

Here are the different ways to filter the routes.Filter by Dates:The user can enable the listing of routes by dates. This filter option will get route...... Read More

Route Detail

Landing on the route map screen means you are a click away from embarking on your delivery job. The screen will let you explore the delivery routes by...... Read More

Route Info

To make sure you don’t get into delivery chaos during the ongoing process, we have added every route detail on the app. So, as soon as the parcel is d...... Read More

Route Configuration

While you are off the mark for performing multiple deliveries, you can set your screen according to your preference. In simple words, the user can sel...... Read More

Route Stop Info

A gentle tap on the right-side stop ‘information icon’ will get you the necessary details of a single delivery stop. Moving to stop information, you w...... Read More

How do I add Proof Of Delivery

Toadd the proof of deliveryfollow the below stepsWhen you arrive at the "stop", reopen the App, and click on the "Complete Button".Then, click on eith...... Read More

How would I get delivery instructions from customers?

Delivery instructions will be directly added to your route plan. Once you reach the particular stop, you can find the delivery notes by customers righ...... Read More

How can I see my completed route log?

To view completed routes details, follow these below-given guidelines:Enter the view stop log screen where you will find the delivery type, delivery r...... Read More

How can I change my Route Settings?

The ‘route settings’ option empowers the user to edit the route plan according to their preferences. Moving into this panel, you can change the schedu...... Read More

What happens if I accidentally remove a route plan?

If you unintentionally delete a route plan, you need to generate it from scratch as we might not help you in recovering the deleted route. In such cas...... Read More

How to manage routes using the Upper app?

Managing routes is as easy as logging in to the app. As a user, you can choose any of the route plans and edit the route as per requirements. Also, yo...... Read More

How can I export my addresses?

The user can directly export the addresses from the driver app by following the below steps.1. Enter the “My Routes” Section.2. Choose the Route Plan....... Read More

How to change the service time (average time per stop)?

Since you are the app user, no need for authorization from the dispatch manager in order to change service time. Here is how you can change a service ...... Read More

What if I can't optimize the route?

Whenever you are unable to optimize routes, it could be possible due to some issues that need to be fixed at the earliest. Here is what can be done.Ma...... Read More

What is Upper for Driver App?

From delivering the essentials to picking up packages is easy for the drivers. That’s right because, at Upper, we are committed to lending a helping h...... Read More

How to sign in using my email ID?

Signing with your personal email address is easy peasy with the Upper for Driver App.Once you have installed the App, open the app and follow the belo...... Read More

What if I'm unable to login into the app?

Whenever you find trouble logging into the app, we suggest you to reset your passwordby clicking the “Forgot Password?” button. However, if you still ...... Read More

Can I sign in with my phone number?

To sign in with a phone number, simply follow the below steps.Firstly, click on the "Sign In with Phone Number" option on the Upper for Driver’s app.N...... Read More

Why I’m not getting my address?

In case, you are unable to find the exact address, we suggest you search the address using latitude and longitude (LAT/LONG) or adjust the location pi...... Read More

Why my app is not working?

If somehow your app is unable to load or it freezes while running, kindly delete and reinstall it. Once done, logging with the correct user id and pas...... Read More

What should I do if I forgot my password?

In case, you forget your password or you are unable to log in with the in-hand password, please follow the below-given steps.Open the “Upper for Drive...... Read More

Will my app work in offline mode?

The “Upper for driver” app works well even if your phone’s network goes out of service. You can continue navigating the optimized routes and reach the...... Read More

What is a Contact Book?

The Contact Book in the Upper Route Planner app is a section where you can view, add, edit, delete, and manage all your contacts and addresses. These saved contacts can be used as stops when creating new routes, allowing you to quickly select frequen... Read More

How to add addresses in the Contact Book?

You can add the addresses to the contact book manually one by one or import the address list to the app. To know more about importing the addresses, c...... Read More

Is There an Option to Change Default Settings?

Yes, below is how you can change the user settings:Click on the homepage icon placed in the top left corner and select ‘settings’.Then, you can reset ...... Read More

How Does Proof Of Delivery Work?

POD (Proof of Delivery) option appears when you hit the ‘complete’ button, located below the delivery stop. In the first step, it will ask you how you...... Read More

How to Logout from the app?

Want to sign out? Follow these below-mentioned steps to quickly logout of the Upper for driver app.1. Firstly, go to menu options from the top-left co...... Read More

Where can I find the navigation bubble?

Upper offers a navigation bubble to quickly find the delivery stop. Clicking on the bubble, you will be redirected to the app where you can mark the s...... Read More

How can I undo changes from the app?

If you are unhappy with the changes you made, quickly open the app and go to the settings and undo the previous edit. Our app quickly syncs with the w...... Read More